What we thought we bought — and what the system was actually built to deliver — are often not the same thing.

In the third of a series of blogs on Operating Models, we answer with the question: “What’s a Management Operating System in the context of the Operating Model?”.

In the second of a series of blogs on Operating Models, we answer with the question: “What exactly is an Operating Model?”.

In the first of a series of blogs on Operating Models, we begin with the question: “Why have one?”.